Contact Us

Support email

support@takeieltstest.com

[To confirm with Daniel: this support address. It is a placeholder until the real support mailbox is set up, and no personal email address is published here.]

Write from the email address on your account where you can, because it saves us a round trip proving who you are.

Response time

[To confirm with Daniel: support response time commitment]. We would rather leave this blank than publish a number we cannot keep. One person answers this mailbox, so replies come in working hours, not overnight.

What to include

A few details up front usually saves a day of back and forth:

• The email address on your account.
• What you were trying to do and what happened instead.
• The product you bought, if the question is about a payment or a result.
• A Stripe receipt reference for anything about a charge or a refund.

Common questions and where they are answered

• Refunds and cancellations: see the refund policy.
• What data we hold and who processes it: see the privacy policy.
• How long recordings and results are kept: see the data retention page.
• Deleting your account and recordings: see the delete my data page.
• An accessibility barrier: see the accessibility page, then email us.

Live sessions

Booking, rescheduling and cancelling a live assessment session is handled through the Calendly link in your booking confirmation. If that link does not work for you, email support and we will arrange the time by hand.